Paypal Available For International Customers:
We are proud to offer the option of Paypal for all international orders, If you live overseas and your interested in Using Paypal as your form of payment please kindly follow these steps.
1. Go to www.paypal.com
2. Log into your paypal account
3. Click on SEND MONEY.
4. Type the following e-mail where it says To: email@example.com
5. Where it says Amount, type in the amount of the suit your interested in. Note: we have a $25 For Canada and $50 for Other Countries
6. As you scroll down, click on goods.
7. In the notes section please include the following. Your name, phone number, e-mail and shipping address you would like this shipped to as well as The sku numbers for the product(s) you are ordering as well as the size and the colors.
8. After you have submitted your payment via paypal please allow 7-10 business days for delivery of all products overseas.
Orders are processed rather quickly and it may have already been shipped. But we do allow a 6-hour window for cancellation from the time you placed your order. However, if you are canceling your order after the 6 hours and it has not been shipped, there is a $25 cancellation fee.
Here below are some typical questions we summarized from the communications with our customers:
What payment options do I have?
Payment methods: Pay Pal or Money Order/Cashiers Check, Visa/MasterCard, Discover, American Express,Diners Club International and Other Store ship-to locations: World-Wide, CANADA :$25 and the rest $45
PLEASE MAKE THE CHECKS TO
Designer Clothing Online, LLC
Designer Clothing On Line, INC
833 S.Los Angeles Street
Los Angeles,CA 90014
If you have further questions, you may contact us in the following ways:
E-mail us: firstname.lastname@example.org
Call us at: 877.250.8333
Our live customer service hours are from Monday through Friday 9 AM to 5PM PST.
Q: Is it safe to use my credit card/debit card on your site?
A: Shopping at suitauthority.com is safe. Every credit card purchase you make at suitauthority.com is blocked by the suitauthority.com Safe Shopping Guarantee, and our site is protected by SSL encryption technology.
Q: What is the status of my order?
A: Your order status will be available 48 hours after your order has been placed, by simply by emailing the tracking # to you.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, and American Express and Cashier checks and checks for all orders.
Q: Do you ship to addresses outside the United States?
A: We ship to all US States and Territories, Canada, and most international countries. International Shipping is $50 for the first suit and $15 per each additional item. Delivery times take up to 14 Days.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.
Q: Do you do back orders?
A: suitauthority.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: Currently, we have a 'virtual' catalog. All our product is online, we do not have a physical catalog. You need to enable cookies on your browser to enjoy all the shopping features at suitauthority.com.
Q: How do I know my suits size?
A: If you are unsure of your Suits or Shirt or Shoe size, you can click Size Chart inside every product box.
Q: Can i Buy Wholesale?
A: Yes, Once you ready to place the order and you have the sizes and colors ready give us a call.
Q: I wear a 44R jacket, and 34" waist pants. I looked at your store, and noticed all your 44R jackets come with 38" pants waist. Can I have 44R jacket with 34" waist pants?
A: No, currently we could not sell jacket pants separate. All the suits in this store come with fixed jacket pants drop. Size 36 to 46 jacket come with 6" drop (e.g. jacket 42, pants waist 36"); Size 48 jacket comes with 5" drop (e.g. jacket 48, pants 43"); Size 50 to 54 come with 4" drop (e.g. jacket 52, pants 48"
Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?
A: Yes. The suit must be in its original condition with tags attached. You must notify the seller at email@example.com and return the suit within 7 days after you receive the suit. When you return, please include the original packing slip and include a note that you would like to return it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).
Q: Can I exchange for a different size or item if it's not fit or if I do not like it, and how to do it?
A: Yes. As described in the return question above, the suit must be in its original condition with tags attached + $25 check under our company name. You must notify the seller and return the suit within 7 days after you receive the suit. When you return the package, please include the original packing slip and include a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the Buyer will pay his own shipping charge to send the item back to the Seller; the Seller will send the replacement at the Seller's expense by UPS ground.
Q: What Is Your Shipping Policy?
A: We do not believe in stuffing expensive garments into mail bags and sending them out with a stamp. We believe our items are expensive, high quality garments and deserve to be treated well and shipped with care. This is why we use new boxes and every items is placed in new 2mil thick ziplock plastic bags to protect it during it's journey. We send most of our items out by UPS with tracking. If shipping to a PO box USPS will be used and for some lighter weight items (under $5.95 S&H). We reserve the right to choose which mailing service we will use. One can expect to receive your package within 2-7 business days, but it ultimately depends on the time and day of your payment and on the service of UPS.
All payments must be received before items can be shipped. All items listed are in stock but occasionally we use drop-shippers. We normally ship packages out every weekday morning after 12 noon so often your purchase will ship within 12 hours or less! If you need your package sent out any quicker. Please email us to let us know and we will do our best to accommodate you. Special request must be made by email, be very specific and will require a verification from us that we agree. Please do not make any assumptions about our service we will always respond kindly to all emails and requests.
Q. WHAT IS YOUR %100 Money Back Guarantee:
A: we want your online shopping experience to be RISK FREE. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 7 days for a full refund, less shipping costs. Please email our customer service department at firstname.lastname@example.org for a return authorization number prior to shipping the item back.
- With our hassle-free return, we want your online shopping experience to be risk free.
- Typical delivery time for domestic orders shipped to a United States address is 1-7 business days.
- We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
- All of our merchandise is always first quality, 100% authentic and brand new. We do not offer factory irregulars or second-hand goods. If you are not 100% satisfied with the quality, fit or fabric your can return it for a full refund!!!!
- We promise to make your experience buying from us as pleasant as possible. We treat our customers the way we would like to be treated and only sell quality items that we would buy for ourselves. We believe that good communication is the key to successful transaction and always email our customers to confirm your payment was received and most items are shipped same day.
Q: Can I Buy Wholesale?
A: Yes, Once you ready to place the order and you have the sizes and colors ready for a 12 piece minimum order give us a call or sign up for a wholesale account. Wholesale Orders require a minimum purchase of 12 items. These items can be a mix of suits, tuxedos, dress shirts, ties, etc. After a quick and easy sign up process, you can be approved for a wholesale account with us. Please call our customer service line to check inventory availability on certain styles.
Q: Can I Visit your Store?
A: We are strictly an online retailer. We do not currently have any brick and mortar locations.
Q: How long will it take to receive my order?
A: Standard Shipping via UPS can take 2-6 business days depending on your location. During the Holiday Season, shipping can take up to 7-10 business days, due to increased parcel load.