Frequently Asked Questions
What payment options do I have?
Payment methods: Visa, MasterCard, Discover, American Express, PayPal, PayPal Virtual Terminal, Money Order/Cashiers Check, Google Checkout and Authorize.net.
PLEASE MAKE THE CHECKS PAYABLE TO:
SuitAuthority.com / Designer Clothing Online, LLC
833 S.Los Angeles Street
Los Angeles,CA 90014
If you have further questions, you may contact us in the following ways:
E-mail us: info@SuitAuthority.com or
ORDER TOLL FREE 877-526-7337
Our live customer service hours are Monday through Friday, 9 AM to 5 PM PST.
Pay Pal available for international customers:
We are proud to offer the option of PayPal for all international orders. If you live overseas and you are interested in using Pay Pal as your form of payment please kindly follow these steps.
1. Go to www.paypal.com
2. Log into your Pay Pal account
3. Click on SEND MONEY
4. Type the following e-mail where it says TO: info@SuitAuthority.com
5. Where it says AMOUNT, type in the amount of the suit your interested in purchasing. Note: We have an additional $59.95 shipping fee for Canada and for countries outside of North America price varies depending on weight and shipping service. SEE SHIPPING for further details.
6. As you scroll down, click on GOODS
7. In the NOTES section please include the following: Your name, phone number, e-mail and shipping address of where you would like your purchase shipped. Please include the sku numbers for the product(s) you are ordering as well as, the size(s) and the color(s).
8. After you have submitted your payment via PayPal please allow 10 -14 business days for delivery of all products overseas.
Note: International credit cards are accepted by phone using Pay Pal virtual terminal. ORDER TOLL FREE 877-526-7337
Below are some typical questions we summarized from the communications with our customers.
Q: Is it safe to use my credit card/debit card on your site?
A: Shopping at SuitAuthority.com is safe. Every credit card purchase you make at SuitAuthority.com is blocked by the SuitAuthority.com Safe Shopping Guarantee, and our site is protected by SSL encryption technology.
Q: What is the status of my order?
A: Your order status will be available 48 hours after your order has been placed, simply by emailing the tracking number to you.
Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, Discover, American Express, Pay Pal, Pay Pal Virtual Terminal, Money Order/Cashiers Check, Google Checkout and Authorize.net.
Q: Do you ship to addresses outside the United States?
A: We ship to all U.S. States and Territories, Canada, and most international countries. International shipping is $50 for the first suit and $15 per each additional item. Delivery times take up to 14 Days.
Q: Do you ship to PO boxes or Military APO/FPO addresses?
A: Yes, we ship to both P.O. Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
A: Please double check the credit card number and expiration date on your card.
Q: Do you do back orders?
A: SuitAuthority.com does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.
Q: Do you have a catalog?
A: All our products are online, we do not have a physical catalog. You need to enable cookies on your browser to enjoy all the shopping features at SuitAuthority.com.
Q: How do I know my suits size?
A: If you are unsure of your suit, shirt or shoe size, you can click Size Chart inside every product box.
Q: I wear a 44R jacket, and 34" waist pants. I looked at your store, and noticed all your 44R jackets come with 38" pants waist. Can I have 44R jacket with 34" waist pants?
A: Yes, SuitAuthority.com offers Suit Separates for customers with atypical sizing needs.
Q: Can I return the suit I purchased if I am not satisfied with it. How do I return it?
A: Yes. The suit must be in its original condition with tags attached. You must notify the seller at info@SuitAuthority.com and return the suit within 14 days after you receive the suit. When you return, please include the original packing slip and include a note that you would like to return it. Return to our company address in the item description page of the listing. A refund will be made, minus a 12% restocking fee, within 10- 14 business days after returned item is received. Use the postage-paid return label. See our RETURN POLICY page for further instruction.
Q: Can I exchange for a different size or item if it's not fit or if I do not like it, and how to do it?
A: Yes. As described in the return question above, the suit must be in its original condition with tags attached with a $14.95 check (exchange fee) made out to SuitAuthority.com. You must notify the Seller and return the suit within 14 days after you receive the suit. When you return the package, please include the original packing slip and including the Suit Authority exchange form and return to our company address in the item description page of the listing. Exchange will be made within 14 business days after returned item is received. As a common practice, the Buyer will pay his own shipping charge to send the item back to the Seller; the Seller will send the replacement at the Seller's expense by UPS ground.
Q: What is your shipping policy?
A: We do not believe in stuffing expensive garments into mail bags and sending them out with a stamp. We believe our items are high quality garments that deserve to be treated well and shipped with care. This is why we use new boxes and place every item in new 2 mil thick ziplock plastic bag to protect it during it's journey. We send most of our items out by UPS with tracking. When shipping to a P.O. Box, USPS will be used. USPS will also be used for some lighter weight items (under $5.95 S&H). We reserve the right to choose which mailing service we will use. One can expect to receive your package within 7 - 10 business days, but it ultimately depends on the time and day of your payment and on the mailing service.
All payments must be received before items can be shipped. All items listed are in stock but occasionally we use drop-shippers. We normally ship packages out every weekday morning before 12pm PST. If you need your package sent out any quicker, please email us with any special instructions or submit your request through NOTES in shopping cart. Be very specific. Your request will require a verification from us that we agree. Please do not make any assumptions about our service. We will always respond kindly and quickly to all emails and requests.
Q. What is your money back guarantee?
A: We want your online shopping experience to be risk free. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs.
* We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
* All of our merchandise is always first quality and brand new. We do not offer factory irregulars or second-hand goods. If you are not 100% satisfied with the quality, fit or fabric your can return it for a full refund.
* We promise to make your buying experience as pleasant as possible. We believe that good communication is the key to a successful transaction and always email our customers to confirm your payment was received and most items are shipped same day.
Q: Can I buy wholesale?
A: Yes, once your ready to place the order and you have the sizes and colors ready for a 12 piece minimum order give us a call for a wholesale account. Wholesale orders require a minimum purchase of 12 items. These items can be a mix of suits and tuxedos only. After a quick and easy sign up process, you can be approved for a wholesale account with us. Please call our customer service line to check inventory availability on certain styles.
Q: Can I visit your store?
A: We are strictly an online retailer. We do not currently have any brick and mortar locations.
Q: How long will it take to receive my order?
A: Standard shipping via UPS can take 7-10 business days depending on your location. During the holiday season, shipping can take up to 10-14 business days, due to increased parcel load.
Q. How does the Buy 1 Get 1 Free special work?
A. How it works: Add 2 items within the Buy 1 Get 1 Free section to your cart and you will be able to purchase the two items for the amount of the greater item. This savings is visible in your shopping cart during checkout. For example, if you add a $179 suit and a $189 suit within the Buy 1 Get 1 Free section to your cart, you will get the 2 suits for only $189.